Consulting
Strengthen practices, workflows, leadership support, training strategy and the operating environment around the claim.
Explore Consulting →Start Consulting assessment →
California Workers’ Compensation
Consulting. Customized Training. Claims Professional Development.
Claim the Future Academy serves claims organizations, employers, and leaders required to use and manage workers' compensation through 3 pillars built to construct a stable claims ecosystem.
→We help organizations build stable, sustainable workers' compensation programs.
→We develop claims professionals beyond the claim file so the focus is on the people affected by the injury.
→We help new talent bring transferable life experience into a more skilled, empathetic and human-centered claims profession.
Developing Claims Professionals Beyond the Claim File.
The Three Pillars of CTFA
Where's your workers' compensation process getting stuck?
Choose the need in front of you. Explore the pillar(s) you need. Complete a short assessment to help CTFA understand how we can support you.
Customized Claims Training
Teach your claims professionals to handle your accounts, procedures and real claims the way your organization expects them to be handled.
Explore Customized Training →Start Customized Training assessment →Claims Professional Development
Create pathways for workers to turn transferable skills and life experiences into technically sound, humane workers' compensation careers. Help leadership manage the demanding roles they hold in claims.
Explore Professional Development →Start Claims Professional Development assessment →CTFAConsultingCustomized Claims TrainingClaims Professional Development
What CTFA Does — Three Pillars
CTFA's Three Pillars
CTFA is not built around a single training product. Our work starts with the problem, is customized for each organization to produce solutions and improved results.
Consulting
Work with leaders to strengthen the systems, practices and operating expectations that shape claim outcomes.
- Claims practice assessment and improvement
- Training strategy and implementation design
- Supervisor and leadership support
- Workflow, quality and performance alignment
- WorkComp Nexus bridges the gap for employers and their claims partners.
Customized Claims Training
Pick up after foundational training and help new adjusters, experienced professionals and claims leaders learn how to perform inside the client’s actual operating environment.
- Post-foundational / post-160-hour application support
- Client specific training on live claims in a live-claims-environment.
- Account-specific procedures that focus on client expectations
- Real-time coaching, feedback and reinforcement
- Lessen the training burden on Supervisors and mentors
Claims Professional Development
Prepare workers for career transition to enter workers’ compensation with both technical capability and the human perspective the work requires.
- Transferable-skill identification
- Workers’ compensation technical foundations
- Critical thinking and decision-making
- Empathy reinforcing the person-behind-the-claim theme
- Presenting career pathways beyond the adjuster desk
CONSULTING
Start with the organization.
Strong claims performance is shaped by more than the individual adjuster. CTFA consulting helps claims organizations examine the systems around the work—how expectations are communicated, how supervisors support decisions, how training is implemented, how workflows function and where the operation can better support consistent claim handling.
Consulting can address
- Claims practice review
- Training and implementation strategy
- Supervisor and leader support
- Workflow and quality alignment
- Workforce strategy
- Implementation support
Customized Claims Training
Foundational training teaches the rules. CTFA helps professionals learn to do the work your way.
After a new adjuster completes foundational training—including 160-hour training where applicable—the organization still has to turn that knowledge into competent performance on real accounts.
Training Model
Train on the work - assess and take immediate action.
With client-approved access, confidentiality and claim-handling controls, training can be built around actual claims and actual account expectations so professionals learn to recognize issues, make decisions, document reasoning, communicate and escalate in the environment where they will perform.
SEE THE TRAINING MODELClaims Professional Development
Bring transferable skills into workers' compensation.
The next strong claims professional does not always begin in insurance. CTFA creates an entry path for career-transition professionals whose experience can become an asset in workers’ compensation.
“Every claim has a file. Every file has people behind it.”
Mission & Values
Develop the people. Keep the person behind the claim in view. Make the right decisions.
To strengthen California workers’ compensation by helping organizations improve how claims work is supported, helping claims professionals apply knowledge in the real world, and creating career pathways for people whose transferable skills and life experience can make the profession more capable, empathetic and humane.
People in View
Technical decisions should never lose sight of the person and circumstances behind the claim.
Applied Capability
Knowledge matters most when professionals can use it correctly in actual claims work.
Sound Judgment
Develop the ability to ask, analyze, communicate, escalate and decide with purpose.
Opportunity
Create credible routes into workers’ compensation for people with valuable transferable skills.
Find Your CTFA Starting Point
What problem are you trying to solve?
Three pillars, three opportunities to customize. Start with the need in front of you and CTFA can shape the engagement around the actual problem.
Organization / Operation
Improve how the claims operation works.
Start with a focused consulting discussion to understand the operating environment, workforce need and desired outcomes.
Consulting →Start Consulting assessment →Existing Claims Professionals / Leaders
Improve real-account application.
Start with the gap between knowledge and real-account performance in real-time.
Customized / Embedded Training →Start Customized Training assessment →New or Transitioning Talent
Build a talent pipeline.
Start with a sponsored workforce-development pathway that identifies transferable strengths and builds workers’ compensation technical capability.
Professional Development →Start Claims Professional Development assessment →The experience CTFA staff bring to your organization
Real Work. In Real Organizations. In Real-Time.
CTFA staff bring experience in claims operations, professional development, litigation oversight, return to work and claims technology. That experience connects an understanding of the work with the people and partnerships needed to move it forward.
These examples reflect staff experience gained in prior claims, employer and insurance roles.
Claims training grounded in practice
CTFA staff bring firsthand experience creating structured claims training, operating procedures and audit programs. This background connects technical instruction with the standards and decisions professionals face in their daily work.
Experience developing future leaders
Our staff’s experience includes management-development programs that identify emerging talent and prepare claims professionals for supervisory and leadership responsibilities. That perspective informs how CTFA supports people stepping into demanding leadership roles.
Depth in litigation and claims oversight
CTFA staff bring experience establishing a formal litigation management program and strengthening reserve, settlement and claim reviews. This work provides a practical foundation for helping organizations examine how significant claims decisions are made and supported.
Return to work connected to operations
Our staff’s experience spans return-to-work initiatives and collaboration with field leaders on injury trends, claim cost drivers and operational responsibilities. CTFA brings this understanding to the relationships between employers, their operations and their claims partners.
Experience carrying improvement into practice
CTFA staff have coordinated claims improvement work across inventories, priorities, assignments, claims partners and defense counsel. This experience brings a practical understanding of what it takes to move from identified needs into organized implementation.
Claims expertise that informs technology
CTFA’s experience extends to work with a claims software developer, including workers’ compensation data analysis and validation of how reserve information and trends were presented. This background brings a claims practitioner’s perspective to the information organizations use.